Terms of service
Last updated: October 22, 2025
Welcome to Montikido.com – your trusted online store for home and lifestyle products.
These Terms of Service govern your access to and use of our website and services. By using our website or making a purchase, you agree to comply with and be bound by these Terms.
1. General Information
1.1. These Terms regulate the rights and obligations between Montikido.com (hereinafter “Seller”) and any person using the website (hereinafter “Customer” or “Buyer”).
1.2. By placing an order, the Buyer confirms that they have read and agree to these Terms, the Privacy Policy, the Refund Policy, and the Shipping Policy.
1.3. Montikido.com reserves the right to amend these Terms at any time. Updated Terms apply from the date of publication on the website.
2. Use of the Website
2.1. Customers must be at least 18 years old or use the website under the supervision of a parent or guardian.
2.2. The Buyer agrees to provide accurate, current, and complete information when placing an order.
2.3. Any misuse of the website, including fraudulent orders or false information, is strictly prohibited and may lead to legal action.
3. Orders and Payments
3.1. An order is considered confirmed once it has been placed through our website and the payment has been successfully completed.
3.2. The Buyer is responsible for providing accurate data required to fulfill the order (delivery address, contact information, etc.).
3.3. Order confirmation and details are sent to the Buyer by email.
3.4. Payment Methods:
We accept payments via credit/debit cards and online banking in euro (EUR), using Shopify Payments and MakeCommerce payment systems.
3.5. Secure Payment Processing:
All transactions are processed via the MakeCommerce.lt platform, operated by Maksekeskus AS
(Liivalaia 45, Tallinn 10145, Estonia, Reg. No. 12268475).
Your personal and payment data are securely transmitted and processed according to GDPR standards.
3.6. The order is processed only after full payment is received.
3.7. If payment is unsuccessful or cancelled, the order will not be confirmed.
3.8. In case of suspected fraud or unauthorized activity, Montikido.com reserves the right to cancel or refuse any order.
4. Product Information
4.1. We make every effort to ensure that product descriptions, prices, and images on the website are accurate.
4.2. Slight variations in color, shape, or packaging may occur due to screen settings or supplier updates.
4.3. If an error in price or availability occurs, we will inform the Buyer before confirming the order.
5. Delivery
5.1. Products are delivered within the European Union (Germany, Austria, Italy, France, Lithuania).
5.2. Delivery is carried out through reliable courier and parcel services, depending on the destination.
5.3. Delivery times vary by location but are typically 3–8 business days after order confirmation.
5.4. The Buyer will receive tracking information once the parcel is shipped.
5.5. For more details, please refer to our Shipping Policy.
6. Returns and Refunds
6.1. Buyers have the right to withdraw from the contract and return goods within 14 calendar days, as per EU law.
6.2. Returned products must be unused, undamaged, and in their original packaging.
6.3. Some products (e.g., personal care or hygiene items) may not be eligible for return.
6.4. Full details are provided in our Refund Policy.
7. Warranties and Liability
7.1. All products sold by Montikido.com comply with applicable EU quality and safety standards.
7.2. The Seller is not responsible for:
- Delays caused by delivery partners or force majeure events;
- Incorrect or incomplete delivery data provided by the Buyer;
- Misuse of the products contrary to manufacturer instructions.
7.3. The Seller’s liability is limited to the value of the product purchased.
8. Personal Data Protection
8.1. The Seller processes personal data in accordance with GDPR and other applicable data protection laws.
8.2. For details on how data is collected and used, please see our Privacy Policy.
9. Intellectual Property
9.1. All content on Montikido.com – including text, images, logos, product descriptions, and design – is the property of Montikido.com or used under license.
9.2. It is strictly prohibited to copy, reproduce, distribute, or modify any content from the website without written permission.
10. Dispute Resolution
10.1. Any disputes arising between the Buyer and the Seller shall be resolved amicably through negotiation.
10.2. If no agreement is reached, disputes will be handled according to the laws of the Republic of Lithuania and relevant EU consumer protection regulations.
10.3. Buyers may also contact:
- European Consumer Centre (ECC-Net) or
- Online Dispute Resolution platform (ODR): https://ec.europa.eu/odr
11. Contact Information
For questions regarding these Terms or any other inquiries, please contact us at:
info@montikido.com