Privacy policy

Last updated: October 22, 2025

Welcome to Montikido.com.
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting or purchasing from our website www.montikido.com.

1. General Information

1.1. This Privacy Policy describes how Montikido.com processes your personal data in accordance with the General Data Protection Regulation (GDPR – EU 2016/679) and applicable local laws.
1.2. By using our website or placing an order, you agree to this Privacy Policy.
1.3. The data controller responsible for your personal data is Montikido.com.
1.4. For any privacy-related inquiries, please contact us at 📧 info@montikido.com.

2. Personal Data We Collect

We collect only the information necessary to process your orders, provide customer support, and improve our services.
This may include:

• Full name;
• Billing and shipping addresses;
• Email address and phone number;
• Order details (products purchased, amounts, payment method);
• Payment information (processed securely by third-party payment providers);
• IP address, browser information, and device data (for site analytics and security).

3. Orders and Payments

All orders placed on our website are treated as an offer to purchase goods in accordance with these terms.
By submitting your order, you confirm that all data provided is accurate and complete.

We accept payments through credit/debit cards and online banking. All transactions are processed in euros (EUR) using Shopify Payments and MakeCommerce payment systems.

Payments are securely processed via the makecommerce.lt platform, operated by Maksekeskus AS
(Liivalaia 45, Tallinn 10145, Estonia, Reg. No. 12268475).
Your personal information, required for payment completion and confirmation, is securely transferred to Maksekeskus AS in compliance with the GDPR.

Montikido.com does not store or have access to your full payment card details.

4. How We Use Your Data

Your data is processed for the following legitimate purposes:

• To process and deliver your orders;
• To communicate order confirmations, updates, and shipping details;
• To provide customer support and handle returns or refunds;
• To comply with tax, accounting, and legal obligations;
• To improve the functionality and performance of our website;
• To prevent fraudulent transactions and protect data security.

5. Data Retention

5.1. Personal data related to purchases is stored for 5 years from the date of transaction to meet accounting and tax requirements.
5.2. Data necessary for invoicing and legal compliance is retained for 10 years, as required by law.
5.3. After these periods, all personal data is securely deleted or anonymized.

6. Data Sharing

6.1. We only share your data with trusted third parties who assist us in providing our services, such as:

• Payment processors (Shopify Payments, MakeCommerce);
• Delivery partners (DPD, DHL, Omniva, PostNord, and others depending on region);
• IT and website maintenance providers.
  6.2. All third parties are contractually bound to handle your data securely and in compliance with the GDPR.
  6.3. Your data will never be sold or used for marketing purposes without your explicit consent.

7. International Data Transfers

Your data may be transferred outside the EU (for example, to Shopify servers) but always under the protection of GDPR-compliant safeguards, such as Standard Contractual Clauses (SCCs) or equivalent security measures.

8. Cookies and Tracking Technologies

8.1. Montikido.com uses cookies to improve site performance and user experience.
8.2. Cookies help us:

• Maintain your shopping cart;
• Remember your preferences;
• Analyze traffic and improve our website;
• Display relevant content or offers (with your consent).
  8.3. You can manage or disable cookies in your browser settings at any time.
  8.4. Details are available in our separate Cookie Policy.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of access – to request a copy of your data;
• Right to rectification – to correct inaccurate or incomplete information;
• Right to erasure – to request deletion of your personal data (“right to be forgotten”);
• Right to restrict processing – to limit data use under certain conditions;
• Right to data portability – to receive your data in a machine-readable format;
• Right to object – to object to processing for direct marketing or legitimate interests.

To exercise any of these rights, please contact us at info@montikido.com.

If you believe your data protection rights have been violated, you may file a complaint with your national Data Protection Authority (DPA).

10. Data Security

10.1. We implement strong technical and organizational security measures to prevent unauthorized access, alteration, or disclosure of your data.
10.2. Our website uses SSL encryption, and all transactions are processed using secure servers.

11. Policy Updates

11.1. Montikido.com reserves the right to update or modify this Privacy Policy at any time.
11.2. The latest version is always available on our website with the updated date displayed above.

12. Contact Information

For privacy-related questions, please contact us at:
info@montikido.com