Refund policy
Last updated: October 22, 2025
Welcome to Montikido.com.
We value our customers and want to ensure a transparent and fair process for product returns and refunds.
This Refund Policy explains your rights and obligations when returning goods purchased from our online store.
1. Right of Withdrawal (EU 14-Day Return Policy)
1.1. As an EU consumer, you have the right to withdraw from your purchase within 14 calendar days from the day you (or a person designated by you) receive the goods, without giving any reason.
Once you have notified us of your decision to withdraw from the purchase, you must send the goods back to us without undue delay and, in any event, no later than 14 calendar days from the day on which you notified us of your withdrawal. The deadline is met if you send the goods back before the 14-day period has expired.
1.2. Before initiating a return, we strongly recommend reading this Refund Policy in full. To exercise your right of withdrawal, you may notify us either by clicking the "Submit a return request" link at the bottom of this policy, logging in to your account, opening the relevant order, and clicking the "Start a return" button, or by emailing us at info@montikido.com, stating:
- Your full name and contact details;
- Order number;
- Product(s) you wish to return.
1.3. Once we confirm your request, you will receive return instructions, including the return address.
1.4. Refunds will be issued using the same payment method you used for your order, within 14 days after we receive the returned goods or proof that they have been shipped back.
1.5. We may withhold the refund until we receive the goods or proof of dispatch.
1.6. If you paid a delivery fee when placing your order, we will refund this amount together with the price of the goods, up to the cost of the standard (cheapest) delivery option we offer. If you chose a more expensive delivery method (e.g., express shipping), we will only refund the equivalent of our standard delivery cost, and the difference will not be reimbursed. This does not apply to the cost of returning the goods to us, which remains the customer's responsibility as set out in Section 2.3.
1.7. We will confirm receipt of your withdrawal notice by email within 2 business days of receiving it. Business days do not include Saturdays, Sundays, or public holidays in Lithuania. This confirmation acknowledges that we have received your request; it does not constitute approval of the return or affect the timeline for the refund itself, which is governed by Sections 1.4 and 2.2.
2. Conditions for Returning Items
2.1. To receive a full refund, returned items should be:
- Unused, unworn, and unwashed;
- In their original packaging (including tags, manuals, accessories, etc.);
- Free from damage or signs of use.
2.2. Refunds are issued upon receipt of valid proof of dispatch, in accordance with applicable EU consumer law, before the physical condition of the returned item has been verified. If, upon receipt and inspection, the returned item is found to be damaged, incomplete, used, or otherwise not in the condition required under Section 2.1, Montikido.com reserves the right to invoice the customer for the resulting loss in value, and the customer agrees to reimburse this amount within 14 days of receiving such notice. Montikido.com may pursue any lawful means of collection, including but not limited to formal demand letters and, where necessary, legal action, to recover this amount.
2.3. The customer is responsible for the cost of return shipping, except in cases of defective or incorrect products. To simplify the process, we will provide a prepaid return label; the corresponding return shipping cost will be deducted from your refund amount. This cost will reflect the actual carrier cost of shipping a parcel of the same size and destination, and will generally correspond to the cost of the original outbound shipment — regardless of whether a separate delivery fee was charged to the customer at checkout (including cases where free shipping was offered as a promotion).
2.4. As certain products are fulfilled through our logistics and supplier partners across the EU, return processing and inspection times may vary depending on the item's origin warehouse. While we aim to process all returns within the timeframes stated above, minor delays beyond our direct control may occur; we will keep you informed of any such delay.
2.5. Montikido.com does not arrange courier pickup, home collection, or transport to a parcel terminal on the customer's behalf for returns not related to a defective or incorrect product, regardless of the item's size or the customer's location. The customer is solely responsible for arranging and covering the transport of the item to the return address provided.
3. Non-Returnable Items
Under EU consumer law (Directive 2011/83/EU, Article 16), certain items cannot be returned, including:
- Products made to the consumer’s specifications or clearly personalized;
- Sealed health, hygiene, or beauty products that have been opened after delivery;
- Perishable or consumable items that deteriorate rapidly;
- Digital goods or downloadable content once access has been provided.
4. Defective or Damaged Products
4.1. If you receive a damaged, faulty, or incorrect item, please contact us immediately at info@montikido.com within 48 hours of receiving the parcel.
4.2. Include a clear description of the issue and photos showing the damage or defect.
4.3. Once the issue is verified, we will:
- Replace the item at no extra cost, or
- Issue a full refund, including any shipping fees paid.
- If a replacement item is unavailable from our supplier at the time of your request, we will issue a full refund instead.
4.4. In such cases, Montikido.com covers all return and replacement shipping costs.
4.5. Montikido.com is not liable for delays in return processing or refund issuance caused by circumstances beyond our reasonable control, including but not limited to carrier delays, customs processing, or third-party warehouse operations, provided that we act promptly upon becoming aware of such delays.
5. Return Shipping Procedure
5.1. All returns must be pre-approved by our support team. To initiate a return, contact us at info@montikido.com as described in Section 1.2. Unauthorized returns may not be accepted.
5.2. Once approved, we will provide you with the correct return address for your specific item, as the return destination may vary depending on the product and supplier. Please use a trackable shipping method and retain proof of shipment until your refund is processed.
5.3. Returns should be shipped only to the address provided in our confirmation email — please do not send items to any other address, including any address listed elsewhere on our website, without prior confirmation.
6. Refund Processing
6.1. Once your return is received and inspected, we will notify you via email about the status of your refund.
6.2. Approved refunds are processed within 14 calendar days
6.3. Refunds are made to the original payment method used at checkout.
7. Lost or Unclaimed Packages
7.1. If a package is returned to us due to an incorrect address or unclaimed delivery, a reshipping fee may apply.
7.2. If the customer prefers a refund instead of reshipment, the original shipping costs will be deducted from the refunded amount.
8. Contact Information
If you have any questions regarding returns, exchanges, or refunds, you can always contact us by email:
If you are not satisfied with how your return or refund request has been handled and the matter cannot be resolved directly with us, you, as a consumer, have the right to contact a competent alternative dispute resolution body.
However, we kindly ask you to contact us directly first so that we have the opportunity to resolve the matter together with you.